KLARSTEIN 10038383 FIRE SMART Fireplace Heater
Safety Instructions
- Check that the voltage indicated on the data plate corresponds with that of the local network before connecting the appliance to the mains power supply.
- If the supply cord is damaged, it must be replaced by a qualified engineer in order to avoid a hazard.
- The fireplace heater must not be positioned directly under the power socket.
- Keep furniture, curtains, and other flammable material at least 1 meter away from the appliance.
- Keep out of reach of children and do not allow them to operate this appliance.
- This appliance is intended for household use only and should not be used for industrial purposes.
- Do not operate this appliance after a malfunction or after being damaged in any way.
- Repairs to electrical appliances should only be performed by a qualified electrician.
- Improper repairs may place the user at serious risk.
- Do not run the mains cable under carpets, rugs, etc.
- Do not allow the mains cable to hang over sharp edges or come in contact with hot surfaces.
- In order to avoid overheating, do not cover the heater.
- Never immerse the product in water or any other liquid for any reason.
- Do not use this heater in the immediate surroundings of a bath, a shower, or a swimming pool.
- Do not use the appliance outdoors.
Overview
- Switch
- Housing
- Logs
Assembly
Installation
- The fireplace is designed for permanent mounting on a wall at a minimum height of 300 mm. The bracket must be mounted horizontally, and the cable must be routed to the bottom right of the fireplace. For an optimal view of the fuel bed, a height of 600 mm from the floor to the bottom of the wall-mounted fireplace is recommended.
- Use the bracket as a table template and mark five drilling positions on the wall. Make sure these holes are all level.
- Set the bracket aside and drill the holes 35 mm deep using a 2 mm pilot bit and an 8 mm drill bit.
- Clean the holes of dust and dirt, and insert a dowel into each hole. Make sure the edge of each hole is flush with the surface.
- Hold the bracket in place and secure it with screws.
- Carefully lift the unit, making sure that the top rear bar of the wall bracket is engaged and centered. This procedure should be performed by two people to avoid injury or property damage to the unit.
- Do not release the unit until you are sure it is securely attached to the bracket. Carefully press the wall chimney against the wall. Mark the two mounting holes of the lower bracket on the wall, then remove the wall chimney.
- Drill the holes in the wall and insert the wall plugs.
- Reattach the wall chimney to the wall and secure the lower mounting bracket to the wall with the screws provided to permanently fix the wall chimney in place.
- Remove the front panel, unpack the logs from the bag, and place them along the light unit in the desired position.
- Replace the front panel.
Control Panel
Remote Control
Display
Operation
- Press the Power button to switch the unit on/off.
- In standby mode, press and hold the Power button for 3 seconds to reset the wireless network.
- Press and hold the Power button for 5 seconds in standby mode to toggle between Celsius and Fahrenheit.
Flame Controller
- Press the Flame button repeatedly to adjust the flame brightness.
- There are 5 levels. 5 is the highest level and 1 is the lowest level.
- Press and hold the Flame button for 5 seconds to enter the Flame color setting.
- Afterwards, you can choose between the colours C1 • C7 by pressing several times.
- C1 Warm White + Red + Blue
- C2 Warm white + red
- C3 Red + Blue
- C4 Warm white + blue
- C5 Blue
- C6 Red
- C7 Warm white
Heat controller
- Press the Heat button repeatedly to select between the different heat levels.
- Press and hold the Heat button for 5 seconds to set the desired heating temperature.
- You can set a temperature between 18 and 35 °C.
Timer
- Press the Timer button several times in standby mode to set a power-on timer.
- To adjust the LED backlight, press the Timer button until you hear a beeping sound.
- Press the Timer button briefly to change the colour.
Open window detection
- If the room temperature falls below 5 °C within 3 minutes while the unit is operating and does not rise within 7 minutes, the unit automatically assumes that a window is open.
Cleaning & Care
- Use a vacuum cleaner to clean the ventilation slots and grilles.
- Remove dust on the outside surfaces with a damp (not wet) cloth.
- Do not use strong cleaning agents or abrasives.
- Do not spray the device with liquids or immerse it in water or other liquids.
- Never open the heater housing.
Storage
- Keep the unit in a dust-free place during the low season. Pack it in the original carton. Wind the heater cable cleanly to avoid damaging the cable.
Device Control
- Download the Klarstein app first by scanning the QR code with your smartphone (see below), or download it directly from App Store or Google Play.
- Open the Klarstein app.
- Sign in to your account. If you do not have an account, sign up for the Klarstein app.
- Follow the instructions from the app.
App Download
- Use the scan function of your smartphone to scan the QR code and save the app on your smartphone.
TECHNICAL DATA
- Item number 10038383, 10038384, 10038385,
- 10038386, 10038387, 10038388
- Power supply 220-240 V ~ 50/60 Hz
- Power consumption 2000 W
- WiFi standard 802.11 b/g/n
- WiFi frequency 2,4 GHz
- WiFi radio-frequency power (max.) 20 dBm
Troubleshooting
- The device is not in pairing mode. Make sure that the WiFi indicator (LED) on the smart device control panel is blinking as described in the ‘Reset WiFi settings‘ instructions of your smart device.
- The WiFi access point does not operate on 2.4 GHz. Make sure that your access point operates on the 2.4 GHz band and you have a separate SSID on the 2.4 GHz band.
- If you are not sure about the operating band of your access point, please contact your internet provider.
- Firewall settings of your WiFi network; the firewall settings of your WiFi network may not allow the Klarstein app to configure the WiFi settings on your smart device.
- Please make sure that you are not using a public WiFi network, e.g., airports, dormitories, companies, etc.
Data Sheet
| Model identifier(s): | 10038383, 10038384, 10038385, 10038386, 10038387, 10038388 | |||||
| Item | Symbol | Value | Unit | Item | Unit | |
| Heat output | Type of heat input, for electric storage local space heaters only | |||||
| Nominal heat output | Pnom | 2.0 | kW | manual heat charge control, with integrated thermostat | N/A | |
| Minimum heat output (indicative) | Pmin | 1.0 | kW | manual heat charge control with room and/or outdoor temperature feedback | N/A | |
| Maximum continuous heat output | Pmax,c | 2.0 | kW | electronic heat charge control with room and/or outdoor temperature feedback | N/A | |
| Auxiliary electricity consumption | fan-assisted heat output | N/A | ||||
| At nominal heat output | elmax | 1.988 | kW | Type of heat output/room temperature control | ||
| At a minimum heat output | elmin | 0.990 | kW | single-stage heat output and no room temperature control | no | |
| In standby mode | elSB | 0.0005 | W | Two or more manual stages, no room temperature control | no | |
| With a mechanical thermostat, room temperature control | no | |||||
| with electronic room temperature control | no | |||||
| electronic room temperature control plus day timer | no | |||||
| electronic room temperature control plus week timer | yes | |||||
| Other control options (multiple selections possible) | ||||||
| room temperature control, with presence detection | no | |||||
| room temperature control, with open window detection | yes | |||||
| with a distance control option | no | |||||
| with adaptive start control | no | |||||
| with working time limitation | no | |||||
| with black bulb sensor | no | |||||
| Contact details | Chal-Tec GmbH, Wallstraße 16, 10179, Berlin, Germany | |||||
Disposal
By disposing of it according to the rules, you are protecting the environment and the health of your fellow human beings from negative consequences. For information about the recycling and disposal of this product, please contact your local authority or your household waste disposal service.
Environmental Safety
- During cooking, make sure that there is sufficient air KLARSTEIN 10035380 ELEONORA Range Hood supply so that the cooker hood can operate efficiently and with low operating noise.
- Adjust the fan speed to the amount of steam produced during cooking. Use the intensive mode only when necessary.
- Switch off the cooker hood when you no longer need it.
- Switch off the lighting when you no longer need it.
- Clean the filter at regular intervals and replace it if necessary to increase the effectiveness of the ventilation system and prevent fire hazards.
- Always put the lid on when cooking to reduce cooking steam and condensation.
Customer Service
Manufacturer & Importer (UK)
- Manufacturer: Chal-Tec GmbH, Wallstrasse 16, 10179 Berlin, Germany.
- Importer for Great Britain: Berlin Brands Group UK Ltd PO Box 42 272 Kensington High Street, London, W8 6N, D United Kingdom
- Website: http://www.klarstein.com
- Scan the QR code to get access to the latest user manual KLARSTEIN 10035380 ELEONORA Range Hood and more product information.

Dear Customer
Congratulations on purchasing this device. Please read the following KLARSTEIN 10038383 FIRE SMART Fireplace Heater instructions carefully and follow them to prevent possible damage. We assume no liability for damage caused by disregard of the instructions and improper use. Scan the QR code to get access to the latest user manual and more product information.
FAQs
Q: What is the KLARSTEIN FIRE SMART (10038383) Fireplace Heater?
Ans: The FIRE SMART is a freestanding electric fireplace heater that offers comfortable warmth and contemporary interior design for homes by fusing realistic flame effects with visual ambiance.
Q: Does the heater require ventilation or a chimney?
Ans: No. The FIRE SMART doesn’t need a chimney, flue, or outside ventilation because it’s an electric heater.
Q: What heating power levels does it support?
Ans: Depending on the size of the space and your comfort requirements, you may pick between low and high heat output thanks to the unit’s two heating settings, which normally range from 1000W to 2000W.
Q: How large a room can this fireplace heater heat?
Ans: It is perfect for living rooms, bedrooms, or workplaces because it fits in with small to medium-sized spaces (around 20 to 30 m²).
Q: Can I use the flame effect without the heat function?
Ans: Indeed! The heating function has no bearing on the flame effect. Even in the warmer months, you may take in the atmosphere.
Q: Is the unit portable or fixed in place?
Ans: Since the FIRE SMART is a freestanding unit, moving it to different rooms is simple.