Dreame H12 Pro FlexReach Wet and Dry Vacuum
Safety Instructions
- Prevent unintentional starting. Ensure the switch is in the OFF position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or turning on the appliance may result in an accident.
- Switch off and unplug the appliance when not in use, before cleaning, maintaining or servicing it, and before connecting or disconnecting it with a moving brush.
- A damaged or modified appliance may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
- Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.
- Do not use the appliance with a damaged attachment (eg, charging base, supply cord, etc.). Please have it repaired at an authorized service center.
- Have servicing performed by a qualified repair person using only identical replacement parts.
Battery and Charging
- For the purpose of recharging the appliance, only use the charging base provided with this appliance. Use only with the HCBAB charging base.
- Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the battery, as doing so increases the risk of fire.
- Keep the charging base cable away from heated surfaces. Do not handle the charging base plug or appliance with wet hands. To unplug, grasp the charging base plug, rather than the cable.
- Under abusive conditions, never contact the battery from which the liquid may be ejected. If contact accidentally occurs, rinse with water. If liquid contacts the eyes, seek medical help immediately. Liquid ejected from the battery may cause irritation or burns.
- The charging base is capable of charging the 6-cell 4000 mAh battery pack. Failing to do so may cause the lithium-ion battery to catch fire.
Overview
Packing List
Part List
- Self-Cleaning Button
- Mode Switch
- Power Switch
- Display Screen
- Used Water Tank Handle
- Used Water Tank
- Roller Brush Cover
- Roller Brush
- Roller Brush Handle
- Clean Water Tank 13Omnidirectional Wheel
- Clean Water Tank Handle
- Voice Prompt Button
- Air-Drying Outlet
- Accessory Storage Slot
- Charging Contacts
- Power Cord
Display Screen
- Turbo Mode
- Smart Mode
- Drying Mode
- Charging Indicator
- Error Message: Insufficient clean water. The used water tank is full.The tubisis stuck. The rrollerh stuck. The roller brush and tuare will be dirty.
- Dust Concentration & Self-Cleaning/Drying Progress
- Self-Cleaning Mode
- Battery Indicator
- Suction Mode
- Quiet
Installation
Insert the end of the handle vertically into the slot on the top of the appliance as indicated until you hear a click.
Charging
- Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
- Place the appliance on the charging base. When the number on the display screen reaches 100, the battery is fully charged.
Charging/Low Battery Indicator
- Orange Breathing: Battery level ≤ 20% (charging)
- Green Breathing: Battery level > 20% (charging)
- Solid Green: Fully charged
How to Use
Fill the Clean Water Tank
Remove the clean water tank. Open the tank cover and fill the tank with sufficient clean waterReinstallll the tank and ensure it clicks into place.
Start Cleaning
Gently step on the brush cover and recline the appliance backward. Press to start cleaning.
Press to switch modes based on your needs.
Empty the Used Water Tank
Pull the tank handle to take out the used water tank. Remove Dreame H12 Pro FlexReach Wet and Dry Vacuum the tank cover and pour out the used water. Reinstall the tank and ensure it clicks into place.
Self-Cleaning Mode
- After cleaning, promptly return the appliance to the base and ensure the clean water tank is sufficiently filled.
- Briefly press on the top of the handle to start/stop self-cleaning. Switch the drying mode according to the voice prompts.
- After self-cleaning is complete, the appliance will automatically enter drying mode; please promptly empty the used water tank. To exit drying mode, press.
Drying Mode
- Press and hold the self-cleaning button for 3 seconds to activate drying mode.
- The appliance will be charged once drying is completed.
Clean the Used Water Tank
- Pull the tank handle to remove the used water tank.
- Remove the filter from the tank cover. Lift the cover and pour out the used water
- Rinse the tank and tank cover with clean water. Use the provided cleaning brush to scrub the inner walls of the tank.
- Reinstall the filter and tank cover. Then, reinstall the used water Dreame H12 Pro FlexReach Wet and Dry Vacuum tank until you hear a click.
Clean the Tube and the Dirt Sensor
Remove the used water tank and gently wipe the tube and the dirt sensor with a wet cloth.
Clean the Brush Assembly
- Pull the handle to remove the roller brush.
- Use the provided cleaning brush to clean the roller brush, then rinse the roller brush with clean water and dry it completely.
- Replacing the roller brush every 3 to 6months is recommended. Dreame H12 Pro FlexReach Wet and Dry Vacuum Remove the rollerbrush handle to replace it with a new rollerbrush, and press it firmly into place.
- Use a coin to turn the locking knobs on the roller brush cover to detach it.
- Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse it with water.
- Reinstall the roller brush and handle until you hear a click.
Troubleshooting
| Issue | Possible Cause | Solution |
| The appliance does not work. | The appliance is out of battery, or its battery level is low. | Fully charge the appliance before use. |
| The appliance is in the upright position. | Recline the appliance backward. | |
| Overheat protection is activated due to a blockage. | Clear the blockage and wait until the temperature returns to normal. | |
| The used water tank is full. | Empty the used water tank. | |
| The parts are not installed in place. | Ensure all parts are installed in place. | |
| The appliance charges slowly. | The temperature of the battery is too low or too high. | Wait until the battery’s temperature returns to normal. |
| The suction power of the appliance is weak. | The filter is clogged. | Cleaning the filter. |
| The suction inlet or tube is blocked by a foreign object. | Clean the tube and the suction inlet. | |
| The motor is making a strange noise. | There is too much dirty water in the used water tank. | Empty the used water tank. |
| The suction inlet is blocked. | Clear any blockage in the suction inlet. | |
| The dust concentration indicator is solid red. | The dirt sensor needs cleaning. | The dirt sensor is in the tube.
Follow the cleaning instructions. |
| The cleaning solution concentration is too high. | Dilute the cleaning solution with water at the recommended ratio. | |
| A third-party cleaning solution caused a large amount of foam. | Use only the officially-approved cleaning solution. | |
Customer Service
- Tel: +1 (866) 977-5177
- Website: dreame.support@supernovabrands.co
FAQs
What surfaces can the Dreame H12 Pro clean?
Hard floors, such as tile, hardwood, laminate, vinyl, and sealed stone, can be cleaned with the Dreame H12 Pro. It is perfect for bathrooms, kitchens, and high-traffic areas because it effectively manages both dry and moist messes.
Can the H12 Pro vacuum and mop at the same time?
Indeed! Because of its dual functionality, the Dreame H12 Pro can hoover and wash floors at the same time, saving you time and providing a deeper clean.
What does “FlexReach” mean in this model?
The term “FlexReach” describes the vacuum’s adaptable design, which includes a low-profile head and swivel steering for effortless manoeuvring under furniture and into confined spaces.
How long does the battery last on a full charge?
With a full charge, the H12 Pro may operate for up to 35 minutes, depending on the surface conditions and cleaning mode.
How do I charge the vacuum?
Just set the hoover on the charging dock that comes with the device. It starts charging on its own. About four to five hours are needed for a complete charge.
Is the vacuum self-cleaning?
Indeed! Place it on the dock after use to turn on the self-cleaning mode, which eliminates the need for manual cleaning by flushing the roller brush and internal channels with clean water.
How often should I empty the dirty water tank?
After each cleaning session, the filthy water tank should be emptied. When the clean water tank is full or empty, the hoover will notify you.
Can I use cleaning solution in the water tank?
Yes, but only with floor cleaning products that Dreame has approved. Using strong or prohibited chemicals could void the warranty or harm internal components.