Jackery Explorer 2000 Plus Portable Power Station Instructions

Jackery Explorer 2000 Plus Portable Power Station

Congratulations on your new Jackery Explorer 2000 Plus. Please read this manual carefully before using the product, particularly the relevant precautions to ensure proper use. Keep this manual in an accessible place for frequent reference. In compliance with laws and regulations, the right of final interpretation of this document and all related documents of this product resides with the Company. Please kindly notice that no further notifications will be given in case of any update, revision, or termination.

TECHNICAL SPECIFICATIONS

• Product Name: Jackery Explorer 2000 Plus
• Model No: JE-2000C
• Capacity: Lithium-ion 45.6Ah / 44.8V DC (2042.8Wh)
• Cell Chemistry: LiFePO4
• Weight: About 61.5 lbs / About 27.9 kg
• Dimensions: 18.6 x 14.1 x 14.7 in / 47.3 x 35.94 x 37.36 cm
• Cycle Life: 4000 cycles to 70%+ capacity

OUTPUT PORTS

• 4 x AC Output: 120V~ 60Hz, 20A Max
• 1 x AC Output: 120V~ 60Hz, 25A Max
• AC Total Output: 3000W Max, 6000W surge peak
• 1 x AC Expansion Port: 120V~ 60Hz, 25A Max
• 1 x DC Expansion Port: 32.2V-50.4V⎓97A Max
• 2 x USB-C Output: 100W Max, 5V⎓3A, 9V⎓3A, 12V⎓3A, 15V⎓3A, 20V⎓5A
• 2 x USB-A Output: Quick Charge 3.0, 18W Max, 5-6V⎓3A, 6-9V⎓2A, 9-12V⎓1.5A
• 1 x Car Port: 12V⎓10A Max

INPUT PORTS

• Charge Mode AC Input: 120V~ 60Hz, 15A Max
• Bypass Mode AC Input/Output: 120V~ 60Hz, 12A Max
• DC Input: 2 x DC 8mm Ports: 11-17.5V (Working Voltage)⎓8A Max, Double to 8A Max; 17.5-60V (Working Voltage)⎓12A Max, Double to 24A/1400W Max

ENVIRONMENTAL OPERATING TEMPERATURE

• Charge Temperature: 0°C~45°C (32°F~113°F)
• Discharge Temperature: -10°C~45°C (14°F~113°F)

MODIFICATION
Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the device.

PACKAGE LIST

1. Jackery Explorer 2000 Plus
2. Car Charge Cable
3. AC Charge Cable
4. User Manual
5. Accessories Bag

GET TO KNOW YOUR GEAR

Product Appearance

LCD DISPLAY

1. Wi-Fi
2. Bluetooth
3. Quiet Charging Mode
4. Battery Saving Mode
5. AC Expansion Indicator
6. Input Power
7. Remaining Charge Time
8. AC Wall Charging Indicator
9. Car Charging Indicator
10. Solar Charging Indicator
11. Battery Power Indicator
12. Low Battery Indicator
13. Remaining Battery Percentage
14. Fault Code
15. High Temperature Warning
16. Low Temperature Warning
17. Energy Saving Mode
18. AC Power Indicator
19. Output Power
20. Remaining Discharge Time
21. Battery Pack Indicator and Connected Quantity

• Battery Saving Mode

When this feature is enabled, it limits the battery charging capacity to 85% and the discharging capacity to 15%, and the battery will only be charged when the capacity is below 80% to extend the battery life. Use the Jackery App for the settings of this function

• Quiet Charging Mode

noise ≤ 30dB in this charging mode, you can set this function in the Jackery App

• Battery Power Indicator

When the product is being charged, the orange circle around the battery percentage will light up in sequence. When charging other devices, the indicator will show the battery level.

• Low Battery Indicator

When the battery is less than 20%, the Low Battery Indicator will stay on. When less than 5%, the Low Battery Indicator will flash. When it is being charged, the Indicator will be on.

• Energy Saving Mode

To avoid forgetting to turn off the output, which results in battery consumption, the product turns the Energy Saving Mode on by default. This occurs when no device is connected or the connected device is less than or equal to a certain value. (Refer to the table below for more details), The device will automatically turn off all outputs after 12 hours.

• To turn off the Energy Saving Mode

Long-press the AC Button and Main Power Button until the Energy Saving Mode icon disappears. In Non Energy Saving Mode, please remember to turn off the products to avoid battery consumption.

• To turn on the Energy Saving Mode

Long-press the AC Button and Main Power Button until the Low Power Mode icon lights up on the screen.

Fault code

To respond to the feedback quickly, we set up common fault codes F0-FE in the system: If the F8 code appears, please remove the load or unplug the charging plug, the product can restore by itself, if not, please contact after-sales service; If the F9 code appears, please remove the load and the product can recover by itself, if not, please contact after-sales service. In case any other code appears, please contact our after-sales service.

• High-temperature warning

If it appears on the screen, do not worry, the battery will restore automatically after cooling.

• Low-temperature Warning

If it is displayed on the screen, do not worry. It will automatically restore after the ambient temperature is restored.

• AC Expansion Indicator

Double the power by connecting another Jackery Explorer 2000 Plus through the Jackery Connector (sold separately). Please refer to the Jackery Connector manual for details.

BASIC OPERATIONS

Output On/Off

• Main power on/off:
  Press the “Main Power Button” and the working indicator lights up, and the LCD is illuminated. When this product does not have any operation for 2 minutes, the product will enter the hibernation state, and the display will turn off automatically. If you need to turn on the main power, please press and hold the “Main Power Button” until the working indicator turns on. The default standby time of this product is 2 hours. If the other power output switch is not turned on, and the product does not have any load input, the product will automatically shut down after 2 hours. The automatic shutdown time can be set on the Jackery App.
• AC Output On/Off

Ensure that the main power supply is turned on. Press the AC Button, and the AC Output operation indicator lights up. Then you can connect the equipment that needs AC charging. Press the AC Button again to turn o the AC Output.

• USB/Car Port Output On/Off

Ensure that the main power supply is turned on. Press the DC Button, and the DC Output operation indicator lights up. Then USB/Car Port Output Ports can be connected to external load devices. Press the DC Button again to turn on the USB/ Car Port Output.

LCD Screen On/Off

To turn on, press the Main Power Button, or when there’s a charging input, the screen display will light up automatically. To turn off, press the Main Power Button again, and the screen display will turn off. Or, if there is no operation in 2 minutes, the product will enter a sleep state, and the screen display will automatically turn off.

• To get the screen always-on (under charging or discharging state), follow these steps: After the display screen lights up, double-click the Main Power Button, and the mode of Always-On Display will be on.
• To turn off Always-On Display, follow these steps: Press the Main Power Button, and the screen will be turned off in 2 minutes.

Tip
During Always-On mode, the screen automatically turns off after 2 hours without charging or discharging.

• AC Output Reset Button
  When the Reset Button pops up, you need to remove the load and press the Reset Button to reset.
• AC Input Reset Button
  When the Reset Button pops up, you need to remove the AC charge cable and press the Reset Button to reset.

EPS: Emergency Power System.

Once you have connected the mains and the AC input port of the EPS via the AC charger cable, you can use the AC output port of the EPS to power your unit (at this point, the AC power comes from the mains, not the EPS battery). In the event of a sudden loss of mains power, the EPS can automatically switch to battery mode within 20ms. Since this is a non-professional UPS function, it does not support 0ms switching. Do not connect to equipment with high uninterruptible power requirements, such as data servers and workstations. Please test several times to confirm compatibility before use, and it is recommended to connect to only one device. Do not use more than one unit at a time to avoid triggering the overload protection. Failure to follow these instructions may result in equipment failure or loss of data, for which we cannot be held responsible.

USE WITH BATTERY PACK (SOLD SEPARATELY)

This product can support up to 5 battery packs to meet the need for large power capacity. For details on how to use it, please refer to the Jackery Battery Pack 2000 Plus User Manual.

SAFETY PRECAUTIONS WHEN USING

When using the retractable handle to move the Jackery Explorer 2000 Plus, please do not stack or place other objects on top of it to prevent falling  and causing injury. When using the battery pack, please do not stack more than two battery packs on top of the Jackery Explorer 2000 Plus to prevent it from falling  and causing injury.

APP CONNECTION

This product supports the connection of the Jackery App for intelligent control and operation. Users can download the Jackery App through the App Store or the Android application market. Please refer to the User.
Manual for the Jackery App for detailed connection instructions.

CHARGING YOUR JAKKERY EXPLORER 2000 PLUS

• Green energy first: We advocate for using green energy first. This product supports two modes of charging at the same time: solar charging and AC wall charging.
• When AC wall charging and solar charging are turned on at the same time, the product will give priority to solar charging, and both methods will be used to charge the battery at the maximum
  permissible power.

CHARGING FROM THE WALL

Please use the AC cable included in the package.

SOLAR CHARGING

Jackery SolarSaga 200 or 100, or 60 Solar Panel Connection Guide

If one or two solar panels are connected, you can directly connect the DC8020 port of the solar panel to the DC8020 port of the Jackery Explorer 2000 Plus for charging. If three or four solar panels are connected, please refer to the method shown in the following figure to charge through the solar series connector.  The solar series connector is not in standard configuration, so you need to purchase it separately. Please refer to the detailed operation instructions of the solar series connector before using it.)

Caution
When the two inputs are used at the same time, please make sure to use the same type of solar panel, and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

The following ways of connection are prohibited to charge this product:

Jackery SolarSaga 80 Solar Panel Connection Guide

Users who have purchased Jackery SolarSaga 80 can charge the product by referring to the connection mode shown below. The Jackery SolarSaga 80 supports the parallel connection or the parallel and then series connections to charge the product. The single input port of the Jackery Explorer 2000 Plus supports the input of up to six pieces of SolarSaga 80 solar panels, and two input ports support the input of up to 12 pieces of SolarSaga 80 solar panels. (When the power is connected with six solar panels in a single input port, the solar panels shall be divided into two groups, and each group of three solar panels shall be self-connected in parallel and then connected to Jackery Explorer 2000 Plus through the solar series connector. The solar series connector needs to be purchased separately.) For detailed operation instructions on the self-parallel connection of the Jackery SolarSaga 80 solar panel, please refer to the user manual.

Tip
Users can enter the number of solar panels in their combination according to the number of solar panels they purchased. Currently, the product supports charging with 1, 2, 3, 4, 6, 8, and 12 80W solar panels in combination.

CHARGING IN THE CAR

This product can be charged with a 12 V car charger. Please start the vehicle before charging to prevent draining the car battery and prevent your vehicle from being unable to start. Please also ensure that the car charger and the car cigarette lighter provide a good connection, and ensure that the car charger is fully inserted. In addition, if the vehicle is running on bumpy roads, it is forbidden to use the car charger in case it burns due to a poor connection. The Company will not be responsible for any loss caused by non-standard operation.

SAFETY PRECAUTIONS WHEN CHARGING

1. When the two DC inputs of this product are used at the same time, please ensure that the number
   of solar panels connected in series is the same, and try to use the same type of solar panel.
2. Do not charge from the car charger and the solar panel at the same time; otherwise, it will damage the car’s fuse.
3. Vehicle charging is only applicable in 12V vehicles, not in 24V ones. Please do not charge this product in a 24V vehicle to avoid personal injury and property loss.
4. It is recommended to use Jackery accessories – solar panels for solar charging. We will not be responsible for the losses caused by using other brands’ solar panels.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
When using this product, basic precautions should always be followed, including the following:

• Read all the instructions before using the product.
• To reduce the risk of injury, close supervision is necessary when the product is used near children.
• Do not put fingers or hands into the product.
• Use of an attachment not recommended or sold by the power pack manufacturer may result in a risk
  of fire, electric shock, or injury to persons.
• To reduce the risk of damage to the electric plug and cord, pull the plug rather than the cord when
  Disconnecting the power pack.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior, resulting in fire, explosion, or risk of injury.
• Do not operate the power pack with a damaged cord or plug or a damaged output cable.
• Do not disassemble the power pack; take it to a qualified service person when service or repair is required. Incorrect reassembly may result in a risk of fire or electric shock.
• To reduce the risk of electric shock, unplug the power pack from the outlet before attempting any instructed servicing.
• PERSONAL PRECAUTIONS
  • Have plenty of fresh water and soap nearby in case battery acid contacts skin, clothing, or eyes.
  • Wear complete eye and clothing protection. Avoid touching your eyes while working near a
    battery.
  • If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters the eye, immediately flood the eye with running cold water for at least 10 minutes and get medical attention immediately.
  • NEVER smoke or allow a spark or flame in the vicinity of the battery or engine
  • Be extra cautious to reduce the risk of dropping a metal tool onto the battery. It might spark or short-circuit the battery or other electrical parts, which may cause an explosion.
• When charging the internal battery, work in a well-ventilated area and do not restrict ventilation in any way.
•  Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts the eyes, additionally, seek medical help. Liquid ejected from the battery may cause irritation or burns.
• Do not expose a power pack to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause an explosion. The temperature of 130°C can be replaced by the temperature of 265°F.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

OPERATING INSTRUCTIONS

• Use and store the unit only in a clean and dry environment. DO NOT use and store in dusty and wet conditions conditions
  environment.
• Check the unit before every use. DO NOT use the unit if it is damaged, broken.
• If rust, peculiar odors, overheating, or other abnormal circumstances are observed, stop using the
  unit immediately and contact the dealer or our customer service center.
• Make sure that the unit is properly secured when transporting it in a motor vehicle.
• Only charge the Explorer 2000 Plus within an ambient temperature e 0-45°C (32-113°F), discharge
  temperature is -10-45°C (14~113°F), and Storage temperature is 1 year: 0~40°C (32~104°F).
• Switch the unit off immediately if it has accidentally fallen, been dropped, or been exposed to vibrations.
• DO NOT use the unit if the power cord is damaged or broken.
• Keep the unit away from children. DO NOT let children use the power supply unit. Keep this product away from pets.
• DO NOT use the unit in an area or environment with high temperatures.
• Should fluid from inside the unit come in contact with your skin or clothing, wash the affected areas with tap water.
• In a storm, unplug the power cord from the socket.
• DO NOT place the unit on its side or upside down while in use or storage.
• DO NOT use accessories for other uses.
• Make sure that the device you are connecting is switched off before you connect it.
• DO NOT expose a power pack to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause an explosion.
• Solar charge times depend on weather conditions; place your solar panel where it will get as much direct sunlight as possible.
• DO NOT place the power pack on the floor or at a height less than 457 mm (18 inches) above the floor, during use in a repair facility.

WARNING
Do not remove the battery pack without permission.  If you need to repair the battery pack, contact your local manufacturer as soon as possible..

DANGER
This device is for indoor use only (e.,g. RV/tent/on-grid cabin, etc.). Do not use outdoors under any circumstances (e.g., where exposed to rain or snow, or use it in wet environments by the sea or waterways).

MOVING AND STORAGE INSTRUCTIONS

• DO NOT move the unit if it is recharging or in use.
• DO NOT dispose of the unit together with household waste.
• DO NOT place the unit close to or in a fire or expose it to heat. Keep out of direct sunlight.
• DO NOT store the unit in a bathroom or an area exposed to rain or moisture.
• DO NOT disassemble the power pack; take it to a qualified service person when service or repair is required. Incorrect reassembly may result in a risk of fire or electric shock.
• DO NOT store the unit in an area or environment with high temperatures

USER MAINTENANCE INSTRUCTIONS

When using it for the first time, please fully charge the device before use. If this product is stored for a long period of time (3 months – 6 months) with the power depleted, its performance will deteriorate and may even become unchargeable.

FCC

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help

WARRANTY

We only provide our warranty to the buyer who purchased on Amazon (Jackery Inc.), the Jackery website, or local authorized dealers

Limited Warranty

Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Jackery’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products..

Warranty Period

• 3 Years Standard Warranty: The standard warranty period fothe r Jackery Explorer 2000 Plus is 36 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
• 2 Years Extended Warranty: To activate the Warranty Extension, you must register your product online or contact our customer service team at hello@jackery.com to extend the standard warranty runtime.

Repair or replacement

Jackery will repair or replace (at Jackery’s expense) any Jackery product that fails to operate during the applicable warranty period due to a defect in workmanship or material. The repaired/replaced product assumes the remaining warranty of the original date of purchase.

Limited to the Original Consumer Buyer

The warranty on Jackery’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

Jackery’s warranty does not apply to:

• Misused, abused, modified, damaged by accident, or used for anything other than normal consumer
  use as authorized in Jackery’s current product literature.
• Attempted repair by anyone other than an authorized facility.
• Any product purchased through an online auction house.
• Jackery’s warranty does not apply to the battery cell unless the battery cell is fully charged by you
  within seven days after you purchase the product and at least once every 6 months thereafter.

Interpretation Rights

Jackery Inc. reserves the right to the final interpretation of the above customers’ after-sales policy..

User Manual for Jackery App

1. To download the App in search, search for“Jackery” in Google Play or App Store to install the App. After that, you can register and log in.
2. To add a device
   • Click the button to add your device.
   • Long press the “POWER” button on the device to turn on, the Wi-Fi and Bluetooth icons on the device flash to indicate that the device has entered the network configuring mode, click the “Icon Flashed” button and allow the App to connect to nearby devices and open Bluetooth permissio.  After being turned on, if the APP is not connected within 5 minutes, the device will automatically turn on Wi-Fi and Bluetooth. Now, it is required to press and hold the “DC/USB Button” and the “AC Button” to turn on Wi-Fi and Bluetooth again.
3. After clicking the searched device icon, the App automatically connects the device via Bluetooth.Remarks: After being turned on, if the APP is not connected within 5 minutes, the device will automatically turn off Wi-Fi and Bluetooth. Now, it is required to press and hold the “DC/USB Button” and “AC Button” to turn on Wi-Fi and Bluetooth again. Remarks: If “the device has been bound” is prompted during the binding process, the following two ways can be used for connection:
   • The device owner will share this device with other users through the App. For details, please refer to the equipment sharing.
   • Press and hold the “POWER Button” and “DC/USB Button” for 3 seconds to reset the device, and then rebind the device.
4. After the device is successfully connected, it is necessary to enter your Wi-Fi password and tap the OK button.
   Remarks:
   Please select a Wi-Fi network in the 2.4 GHz band. The device does not support a Wi-Fi network in the 5GHz band.
5. After the device is successfully added to the home page of the device, the Wi-Fi icon on the device will always be on.

The above screenshots are for reference only

To unbind the device

Click the Settings button in the upper right corner of the main interface of the device to enter the settings page, and click the Unbind button at the bottom of the page to unbind the device.

Notes

To turn on Wi-Fi & Bluetooth

• Wi-Fi & Bluetooth are automatically turned on after the device is on, and the Wi-Fi & Bluetooth icons on the screen light up
• Press the DC/USB button and the AC button at the same time until the Wi-Fi & Bluetooth icons on the screen light up.

To turn off Wi-Fi & Bluetooth

• Press the DC/USB button and AthThebutton at the same time until the Wi-Fi & Bluetooth icons on the screen are off.
• Wi-Fi & Bluetooth will be automatically turned off if no device is connected within 5 minutes.

To reset Wi-Fi & Bluetooth

• Press the POWER button and DC/USB button at the same time for 3 seconds to reset Wi-Fi & Bluetooth to factory settings and reboot the system. The connected App account will be unbound.

CONTACT

• 5310 Bunche Dr, Fremont, CA 94538
• Tel:1-888-502-2236(US)
• E-mail: hello@jackery.com
• Website: www.jackery.com