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    Home » BROMIC PLATINUM Smart Heat Electric Heater User Manual
    BROMIC

    BROMIC PLATINUM Smart Heat Electric Heater User Manual

    By Gabriel SmithSeptember 29, 2025Updated:October 1, 2025No Comments7 Mins Read
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    BROMIC PLATINUM Smart Heat Electric Heater

    BROMIC-PLATINUM-Smart-Heat-Electric-Heater-product

    Overview

    The Platinum Smart-Heat™ Electric is designed to provide efficient spot heating for commercial and residential applications. The heaters are built with corrosion resistant materials, have electrical approval in Australia, and are rated to IPX4 water Ingress Protection. Making the Platinum Smart-Heat™ Electric the perfect solution for a variety of indoor and outdoor heating applications.

    SPECIFICATIONS
    Model 2300W 3400W
    Part no.      Black 2620240 2620245
         White 2620247 2620248
    Heat Output (Watts) 2300W 3400W
    Power connection required (Volts/Amps) 220-240V – A.C. 50/60Hz – 9.6A 220-240V – A.C. 50/60Hz – 14.2A
    Dimensions (WxHxDmm) 840 x 182 x 54 mm 1275 x 182 x 54 mm
    Weight (kg) 7.5kg 10kg
    Finish Brushed Stainless Steel 304
    Approval Global-Mark GMA-103279-EA-001
    Features
    • Ultra-thin and stylish design
    • Efficient directional spot heating
    • Wind resistant & IPX4 water protection rating
    • Suitable for outdoor and indoor heating applications such as restaurants, cafes, bars and clubs, factories, office spaces, designated smoking areas, public areas, hotels and more
    • Standard Mounting – included with heater
    • Optional Mounting – purchased separately from the heater:
      • Ceiling Recess
      • Tube Suspension

    Installation Instructions

    Ceiling & Wall Mounting

    • Heaters must be installed according to the minimum installation clearances shown in these diagrams
    • Heaters must be away from the fourth wall.BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-1

    The stated clearance to combustible materials represents surface temperature of 65°C above room temperature. Building material with a low heat tolerance (such as plastic, vinyl siding, canvas, tri-ply etc.) may subject to degradation at lower temperature.

    BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-2

    OPTION 1

    To exit the cable through the side of the wall mounting bracket, start from step 1.

    1. Unscrew and remove plug-in wall bracket (a).
    2. Attach extra supplied cable gland into the same hole from the outside of the bracket. Fasten in place with the metal cable gland nut from inside the bracket (b).
      BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-3
    3. Attach mounting bracket to ceiling or wall using fasteners appropriate for the surface (c). Ensure the bracket is firmly secured with fasteners in all 4 holes before proceeding. For wall mounting , ensure the silver plug or cable gland (a) is facing upwards. ! WARNING: The bracket mounting surface MUST be protected from rain. This is necessary to stop water entering the bracket & maintain the IPX4rating.BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-4
    4. Insert heater bracket into mounting bracket by hooking M6 screws into place in mounting slots (g).BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-5
    5. To fix heater at desired angle, fully insert M3x10mm BROMIC PLATINUM Smart Heat Electric Heater positioning screws (included with wall bracket) on both sides of mounting bracket whilst holding heater in the desired position (h). The heater can positioned straight, or be angled 30deg either way. 10. Tighten mounting screws firmly, ensuring covers fit snugly against the bracket on all sides (k).
    6. Fit the smaller cover over the heater bracket so that the slots pass over the shafts of the M6x14mm mounting screws (i). Fit the larger cover over the smaller cover in the same way from the opposite side of the bracket (j). Use angled covers if heater BROMIC PLATINUM Smart Heat Electric Heater is angled. Use straight covers if heater is not angled.
    7. Tighten mounting M6 screws firmly, ensuring covers fit snugly against the bracket on all sides (k).BROMIC-PLATINUM-Smart-Heat-Electric-Heater-figure-6
    Ceiling Recess (Sold Separately)
    • WARNING Instructions below are suitable for ceiling surfaces 10-30mm thick. For ceiling surfaces thicker than 30mm, contact Bromic for alternative installation options.

    Clearance to Combustibles Option 1

    Clearance to Combustibles 

      1. Prepare ceiling cut-out with dimensions from images on P.9 to fit ceiling recess frame (a). Heater must be installed with heater surface at least 2400mm above the floor level, with 500mm clearance to the nearest wall on all sides of the heater. Minimum distances to combustibles within cavity must be according to only one of the two options shown.
      2. From below, bring ceiling frame up and into ceiling cutout. Fasten ceiling frame into cut-out at both ends and centre using appropriate screws (b).
      3. Unscrew and remove plug-in wall bracket. Attach extra supplied cable gland into the same hole from the outside of the bracket. Fasten in place with metal cable gland nut from inside the bracket (c).
      4. Feed heater power cable through cable gland from inside of wall bracket (d).
      5. Insert heater bracket into mounting bracket by hooking M6 screws into place in mounting slots (f).
      6. Tighten mounting screws firmly, ensuring covers fit snugly against the bracket on all sides (j).
    Tube Suspension

    • Heater must be installed with heater surface at least 2400mm above the floor level.
    • Installation is identical to ‘Ceiling & Wall Mounting’ above.
    • Use ceiling bracket (sold separately) instead of mounting bracket supplied with heater.
    • Ceiling pole only suitable for ceiling mounting. Do not wall mount
    1. Firmly tighten cable gland in wall bracket so that cable does not move when pulled.
    2. Attach the bracket end-cap to the wall bracket using the 4 M5 screws and nuts provided (k).
    3. Carefully remove the 4 M5 screws fastening the heater mounting bracket to the back of the heater. Be careful not to move or put any force on the bracket. Place the 2 halves of the ceilling recess mounting plate over the screwholes. Re-insert the screws & tighten firmly. (l)
    4. Make electrical connection from heater to power supply. This is described under ‘Electrical Installation’
    5. Raise one long side of heater up into ceiling frame cavity & then raise whole heater into cavity. (m)
    6. Rotate the heater into level position in the ceiling cavity (n) and then lower down onto the ceiling frame . Ensure the heater brackets are hooked over the ceiling frame and sitting in the slots on both sides. (o)

    Electrical Installation

    1. Check product label for correct voltage and wattage to ensure sure power source conforms to the heaters requirements.
    2. Use appropriate power supply cables for the heaters’ voltage and wattage.
    3. Make all connections in accordance with local electrical code regulations. Only use wiring components approved for outdoor use with a minimum IPX4 rating.

    Maintenance

    Forthe longest product life, and to maintain product appearance, mount the heater under a cover and protect it from rain and weather whenever possible.

    The exterior housing of the heater should be cleaned regularly. To clean the appliance, ensure the heater is off, and has been off for at least 2 hours after operation, before wiping off any dirt/dust with a soft, damp cloth. Salt in the air can cause rusting of metal, especially at locations near the coast. Additional cleaning of the heater with a soft, damp cloth fortnightly will aid in maintaining the product’s appearance

    Troubleshooting

    SYMPTOM POSSIBLE CAUSE (S) CORRECTIVE ACTION
    No heat 1. Improper connection 1. Check connection to power supply
    Not enough heat 1. Heater too small for application 2.The heater is mounted too high or too far 1.                   Add additional heater(s)

    2.                   Decrease mounting height or distancee

    Too much heat 1.   Heater too large for the application

    2.   Heater mount too low or too close

    1. Replace with a smaller heater 2. Increase the mounting height or distance

    FAQs

    Q: What makes the Platinum Smart-Heat™ Electric Heater different from other Bromic heaters?

    Ans: With its elegant ceramic-glass front, the Platinum Smart-HeatTM Electric Heater distributes heat evenly while emitting very little light. It is perfect for semi-enclosed outdoor spaces where aesthetics are important because of its superior appearance, silent operation, and efficient radiant heating.

    Q: Is the heat adjustable?

    Ans: Yes, provided that it is linked to an automation system or dimmer controller. The heater runs at a set output when it is by itself. A Bromic Wireless Dimmer Control or interaction with a home automation system are necessary for variable heat levels.

    Q: Is the heater weatherproof?

    Ans: With an IPX4 rating, the Platinum Electric Heater can withstand splashes of water from any angle.

    Q: Can I install multiple heaters in the same area?

    Ans: Indeed. When it comes to layout planning, seek professional advice.

    Q: Can I leave the heater on overnight or unattended?

    Ans:  If necessary, turn the equipment off using timers or automated options.

    Bromic PLATINUM Smart Heat 2000W Electric Heater Bromic Platinum Smart Heat Electric Heater Bromic PLATINUM Smart Heat Outdoor Heater Bromic Platinum Smart Heat Wall-Mounted Heater Buy Bromic Platinum Smart Heat Heater Online
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    Gabriel Smith

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